Solutions Specialist - Latin America Only

Sussman Law Firm, PLLC; Charlotte (NC); Remote; GBP 9,800 - 12,000; Full time

Job summary

Sussman Law Firm, PLLC in Charlotte, NC is seeking a Solutions Specialist who can hit the ground running to provide consultative sales, build trust, uncover client needs, and guide qualified leads through the decision-making process in a remote environment.

The role requires strong sales skills, emotional intelligence, resilience, persistence, and the ability to lead conversations while making prospective clients feel heard and supported. Compensation starts at $1,300/month plus bonus potential.

Qualifications

• Fluent in English and Spanish, with ability to conduct consultations in both languages.
• 3+ years of proven sales experience and meeting/exceeding goals.
• Experience in consultative, relationship-based sales conversations.
• Experience handling objections and closing sales in a professional environment.
• Ability to manage a remote work environment with minimal supervision.
• Highly organized with strong follow-up discipline.
• Ability to work independently in a remote environment.

Responsibilities

• Contact qualified leads not ready to schedule initial consultations during intake.
• Maintain follow-up via calls, texts, email, and approved channels.
• Document all lead interactions and next steps in the CRM.
• Meet virtually with leads to understand situation, concerns, and goals.
• Guide leads through the consultation process and present engagement options.
• Address objections professionally and confidently.
• Create urgency to help clients decide on representation.
• Close sales and secure signed representation agreements when appropriate.
• Follow up with leads who have met with attorneys but not retained.
• Identify and overcome barriers to engagement.
• Re-engage dormant opportunities and convert qualified leads into clients.
• Maintain accurate CRM records and sales activity documentation.
• Track conversion metrics and pipeline performance.
• Achieve or exceed monthly consultation-to-client conversion goals.
• Meet lead contact and follow-up benchmarks.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Sales experience

Consultative selling

Lead follow-up

CRM familiarity

Remote work

Independence

Job description

About Sussman Law Firm, PLLC

Sussman Law Firm, PLLC is located in Charlotte, North Carolina and offers legal services primarily in the areas of family and immigration law. However, we also handle a variety of other matters. We are not your typical law firm. We are poised for aggressive growth, and we are seeking a

About Sussman Law Firm, PLLC

Sussman Law Firm, PLLC is located in Charlotte, North Carolina and offers legal services primarily in the areas of family and immigration law. However, we also handle a variety of other matters. We are not your typical law firm. We are poised for aggressive growth, and we are seeking a Solutions Specialist who can hit the ground running to provide consultative sales focused on building trust, uncovering client needs, and guiding qualified leads through the decision-making process.

Our Culture

At Sussman Law Firm, PLLC, we believe great work starts with a strong team. We foster an environment where employees are empowered to make a real impact in clients’ lives every day. We value accountability, ownership, and collaboration. Every team member—regardless of role is respected, supported, and encouraged to grow professionally and personally. This is a high-performance environment. We work hard, hold ourselves to high standards, and take pride in doing things the right way. The work is challenging—but it is also meaningful, rewarding, and growth-oriented. If you are looking for a role where you will be pushed to grow, supported by a strong team, and make a difference in people’s lives, you will fit right in. If you are hired, you will be part of a wonderful team of people who work hard to get the job done right the first time and take pride in the work that they do. You will be part of a team that is rewarded for their hard work. Is this going to be an easy job? No. It might be the biggest challenge of your life. However, it is our belief that anything really great is worth working hard for and that our greatest growth comes from our biggest challenges. You will be challenged as a Solutions Specialist, but you will grow, create new experiences, and have fun along the way. More importantly, you will find great joy in helping people find solutions in the areas of their lives that matter most!

The Job

The Solutions Specialist is responsible for following up with leads who have been qualified by our Intake Specialists but were not ready to schedule an initial consultation, conducts virtual initial consultations with leads, and nurtures leads who have already met with an attorney but have not yet retained the Firm. Success in this role requires strong sales skills, emotional intelligence, resilience, persistence, and the ability to confidently lead conversations while making prospective clients feel heard, understood, and supported.

Compensation starting at $1,300/month + Bonus Potential

Key Responsibilities

• Contact qualified leads who were not ready to schedule an initial consultation during their intake call.
• Maintain consistent follow-up communication through phone calls, text messages, email, and other approved channels.
• Utilize CRM systems to document all lead interactions and next steps.
• Meet virtually with leads to understand their situation, concerns, goals, and decision-making factors.
• Guide leads through the consultation process and present appropriate engagement options.
• Address objections professionally and confidently.
• Create urgency and confidence to help prospective clients make informed decisions regarding representation.
• Close sales and secure signed representation agreements whenever appropriate.
• Follow up with leads who have already met with attorneys but have not yet retained the Firm.
• Identify and overcome barriers to engagement.
• Re-engage dormant opportunities and convert qualified leads into clients.
• Maintain accurate CRM records and sales activity documentation.
• Track conversion metrics and pipeline performance.
• Achieve or exceed monthly consultation-to-client conversion goals.
• Meet established lead contact and follow-up benchmarks.
• Other duties as assigned.

Requirements

• Professional fluency in both English and Spanish, including the ability to conduct consultations, and explain legal service offerings in both languages.
• 3+ years of proven sales experience with a demonstrated history of meeting or exceeding sales goals.
• Experience conducting consultative, relationship-based sales conversations.
• Experience handling objections and closing sales in a professional environment.
• Ability to effectively manage a remote work environment with minimal supervision.
• Highly organized with exceptional follow-up discipline.
• Ability to work independently in a remote environment.

Preferred

• CRM experience.
• Experience in legal, professional services, healthcare, or other consultative sales environments.
• Experience conducting virtual sales consultations.

Key Success Factors

• Builds trust quickly, uncovers the lead’s true concerns, and confidently guides them toward a decision that aligns with their needs.
• Maintains a positive attitude despite rejection, objections, and delayed decisions.
• Demonstrates empathy, active listening, and strong interpersonal skills.
• Takes ownership of results, proactively manages follow-up activities, and consistently executes the Firm's sales process.
• Leads conversations with confidence and professionalism, effectively managing the consultation process, addressing objections, and moving prospective clients toward a hiring decision without creating pressure.