Remote Legal Operations & Workload Coordinator

Perkins Coie LLP; Phoenix (AZ); Remote; USD 87,000 - 139,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan

Medical/Dental/Vision insurance

Paid time off

Job summary

Ashurst Perkins Coie is seeking a Remote Workload Coordinator to join our Business Operations team. You will coordinate daily staffing for practice groups, balance workloads, and ensure timely, accurate delivery of services to clients. Hours are 9:30-6:00 PT in a flexible Monday–Friday schedule.

You will act as a central contact for service requests, leverage ServiceNow, and provide hands-on support with a focus on operational excellence and exceptional client service.

Qualifications

• Role requires 5+ years of relevant Legal Practice Assistant experience.
• Experience in a fast-paced legal environment.
• Strong organization and communication skills.
• Proficiency in Microsoft Office.
• Knowledge of ServiceNow is a plus.

Responsibilities

• Direct daily workflow operations for a high-performing legal support team.
• Strategically balance workloads and coordinate coverage to maximize efficiency and ensure seamless attorney support.
• Manage staffing logistics, including PTO, leave requests, and backup assignments, in coordination with leadership.
• Serve as central point of contact for incoming service requests and monitor work for optimal turnaround times using ServiceNow.
• Deliver hands-on production support, quality control, and troubleshooting for high-priority projects with strong client service.
• Execute advanced Legal Practice Assistant responsibilities to drive operational excellence.

Skills

Leadership

Prioritization

Attention to detail

Client service

Time management

Education

High school diploma or equivalent

BA degree (preferred)

Tools

Microsoft Office

ServiceNow

Job description

Ashurst Perkins Coie is seeking a Remote Workload Coordinator to join our Business Operations team. You will coordinate daily staffing for practice groups, balance workloads, and ensure timely, accurate delivery of services to clients. Hours are 9:30-6:00 PT in a flexible Monday–Friday schedule.

You will act as a central contact for service requests, leverage ServiceNow, and provide hands-on support with a focus on operational excellence and exceptional client service.