Workflow Coordinator

Perkins Coie LLP; Phoenix (AZ); Remote; USD 86,500 - 139,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan

Medical/Dental/Vision insurance

Paid time off

Job summary

Ashurst Perkins Coie is seeking a Remote Workload Coordinator to join our Business Operations team. You will coordinate daily staffing for practice groups, balance workloads, and ensure timely, accurate delivery of services to clients. Hours are 9:30-6:00 PT in a flexible Monday–Friday schedule.

You will act as a central contact for service requests, leverage ServiceNow, and provide hands-on support with a focus on operational excellence and exceptional client service.

Qualifications

• Role requires 5+ years of relevant Legal Practice Assistant experience.
• Experience in a fast-paced legal environment.
• Strong organization and communication skills.
• Proficiency in Microsoft Office.
• Knowledge of ServiceNow is a plus.

Responsibilities

• Direct daily workflow operations for a high-performing legal support team.
• Strategically balance workloads and coordinate coverage to maximize efficiency and ensure seamless attorney support.
• Manage staffing logistics, including PTO, leave requests, and backup assignments, in coordination with leadership.
• Serve as central point of contact for incoming service requests and monitor work for optimal turnaround times using ServiceNow.
• Deliver hands-on production support, quality control, and troubleshooting for high-priority projects with strong client service.
• Execute advanced Legal Practice Assistant responsibilities to drive operational excellence.

Skills

Leadership

Prioritization

Attention to detail

Client service

Time management

Education

High school diploma or equivalent

BA degree (preferred)

Tools

Microsoft Office

ServiceNow

Job description

Job Description:

Workload Coordinator

Drive Operational Excellence

At Ashurst Perkins Coie, our people are our greatest asset. We're looking for a collaborative, detail-oriented Workload Coordinatorto join our Business Operations team and help deliver an exceptional employee experience.

In this role, you will coordinate the daily staffing functions of practice groups by balancing workloads and ensuring the timely, accurate delivery of value-added services to internal and external clients. This position operates in a flexible Monday-Friday environment and performs legal practice assistant responsibilities for one or more attorneys. Hours for this role are 9:30-6:00 PT.

What You’ll Do

• Direct daily workflow operations for a high-performing legal support team.
• Strategically balance workloads and coordinate coverage to maximize efficiency and ensure seamless attorney support.
• Manage staffing logistics, including PTO, leave requests, and backup assignments, while collaborating with leadership to maintain uninterrupted service.
• Serve as the central point of contact for incoming service requests, leveraging ServiceNow to prioritize, assign, and monitor work for optimal turnaround times.
• Deliver hands-on production support, quality control, and troubleshooting for high-priority projects while providing exceptional client service to attorneys, business professionals, and internal stakeholders.
• Execute advanced Legal Practice Assistant responsibilities, consistently driving operational excellence, responsiveness, and superior service delivery.

What You’ll Bring

• Excelling in a fast-paced, deadline-driven environments by managing competing priorities with precision and professionalism.
• Leveraging advanced legal technology expertise, deep knowledge of firm best practices, and exceptional organizational skills to anticipate attorney's needs.
• Optimizing workflows and delivering high-quality work.
• Demonstrating strong leadership by guiding peers, producing polished legal documents and correspondence, and maintaining accuracy, efficiency, and outstanding client service under pressure.
• A high school diploma or equivalent. A minimum of 5 years of relevant Legal Practice Assistant experience, or equivalent.

Preferred Qualifications

• Microsoft Office suite
• BA degree

Why Join Ashurst Perkins Coie?

Join a collaborative, high-performing Business Operations team where your expertise will help shape the employee experience across our global organization. In this role, if you are passionate about delivering exceptional service and making a lasting impact, you will find meaningful opportunities to grow your career while helping create an outstanding experience for our people.

This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to 10 paid holidays, and family care benefits. More information regarding benefits and programs may be found here.

This position may be filled in the following locations.

Colorado compensation range: $81,530.00 to $122,790.00 annually

Illinois compensation range: $86,040.00 to $129,590.00 annually

Washington state compensation range: $86,000.00 to $129,530.00 annually

Washington, D.C., compensation range: $92,880.00 to $139,890.00 annually

This job is remote.