Remote Workflow & Staffing Coordinator | Legal Ops

Perkins Coie LLP; Austin (TX); On-site; USD 82,000 - 140,000; Full time

Job summary

Ashurst Perkins Coie is seeking a Workload Coordinator to join our Business Operations team. You will coordinate daily staffing, balance workloads, and ensure timely service delivery to internal and external clients.

The role supports multiple attorneys in a flexible Monday-Friday schedule, with hours 9:30-6:00 PT. You will lead a high-performing legal support team, manage PTO and coverage, and act as the central contact for requests.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years of relevant Legal Practice Assistant experience.
• BA degree preferred.

Responsibilities

• Direct daily workflow operations for a high-performing legal support team.
• Strategically balance workloads and coordinate coverage to maximize efficiency and ensure seamless attorney support.
• Manage staffing logistics, including PTO, leave requests, and backup assignments, while collaborating with leadership to maintain uninterrupted service.
• Serve as the central point of contact for incoming service requests, leveraging ServiceNow to prioritize, assign, and monitor work for optimal turnaround times.
• Deliver hands-on production support, quality control, and troubleshooting for high-priority projects while providing exceptional client service to attorneys, business professionals, and internal stakeholders.
• Execute advanced Legal Practice Assistant responsibilities, consistently driving operational excellence, responsiveness, and superior service delivery.

Skills

Leadership

Time management

Client service

Documentation

Education

High school diploma or equivalent

BA degree

Tools

Microsoft Office suite

Job description

Ashurst Perkins Coie is seeking a Workload Coordinator to join our Business Operations team. You will coordinate daily staffing, balance workloads, and ensure timely service delivery to internal and external clients.

The role supports multiple attorneys in a flexible Monday-Friday schedule, with hours 9:30-6:00 PT. You will lead a high-performing legal support team, manage PTO and coverage, and act as the central contact for requests.