Remote Leave of Absence Specialist

Aflac, Incorporated; Oklahoma City (OK); Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Annual bonus

Stock purchase plan

11 paid holidays

PTO up to 20 days

Sick leave (where applicable)

Job summary

Aflac, Incorporated is seeking a remote specialist to support absence management and FMLA administration. The role requires technical accuracy, empathy for claimants, and effective collaboration with teams across the organization.

The position emphasizes independent work from home within the continental US, with opportunities to contribute to policy adherence, reporting, and process improvements while delivering outstanding customer service.

Qualifications

• Maintains a superior level of genuine caring and empathetic customer service.
• Guides associates with leave of absence requests.
• Processes LOA paperwork per procedures and laws.
• Provides timely responses to associates and management.
• Administers the FMLA policy and reviews documentation.

Responsibilities

• Maintains a superior level of genuine caring and empathetic customer service throughout interactions.
• Assists associates with leave of absence requests and guides them through the process.
• Processes all leave of absence paperwork according to procedures and laws.
• Provides timely and accurate responses to associates and management.
• Administers the FMLA policy; reviews FMLA documentation for accuracy.
• Coordinates correspondence, forms, and other documents via the claim system.
• Generates reports and maintains files and data.

Skills

Integrity

Effective communication

Self-development

Customer service

Change management

Team collaboration

Diversity awareness

Education

High School Diploma or Equivalent

1-2 years related experience

Education/Experience combination

Job description

Aflac, Incorporated is seeking a remote specialist to support absence management and FMLA administration. The role requires technical accuracy, empathy for claimants, and effective collaboration with teams across the organization.

The position emphasizes independent work from home within the continental US, with opportunities to contribute to policy adherence, reporting, and process improvements while delivering outstanding customer service.