Remote Leave & FMLA Specialist

Aflac, Incorporated; Lincoln (NE); Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Bonus opportunities

11 paid holidays and PTO

Job summary

Aflac, Incorporated is seeking a dedicated professional to support absence management and FMLA processes in a fully remote capacity within the continental US. You will handle leave requests, coordinate documentation, and provide clear guidance to associates and management, ensuring compliance and timely responses.

The role emphasizes customer service excellence, strong communication, and organizational skills while working independently with the broader team to meet company goals and regulatory

Qualifications

• Must have high school diploma or equivalent and 1–2 years related experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently in a remote environment and engage with the team.

Responsibilities

• Maintain a superior level of empathetic customer service throughout interactions.
• Assist associates with leave of absence requests and guide them through the process.
• Process all LOA paperwork according to procedures and laws.
• Provide timely responses to associates and management on day-to-day issues.
• Administer the FMLA policy and review documentation for accuracy.
• Coordinate correspondence and documents via the claim system.

Skills

Customer service

Communication

Remote work

Teamwork

Problem solving

Time management

Education

High School Diploma or Equivalent

1 - 2 years related experience

Associate’s degree (preferred)

Job description

Aflac, Incorporated is seeking a dedicated professional to support absence management and FMLA processes in a fully remote capacity within the continental US. You will handle leave requests, coordinate documentation, and provide clear guidance to associates and management, ensuring compliance and timely responses.

The role emphasizes customer service excellence, strong communication, and organizational skills while working independently with the broader team to meet company goals and regulatory