Remote Learning & Development Lead – Care Team Training

Hone Health; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

A remote-first work environment

Competitive compensation and equity

Health, dental, and vision insurance

Short-term disability and basic life

FSAs

LSAs

Uncapped time off for exempt employees

Budget for technology tools

Company-sponsored engagement events

Waived Hone product memberships

Job summary

Hone Health, a remote-first online medical clinic, is seeking a Learning and Development Specialist to own care team training from day one. You’ll design and run new hire training, create practice scenarios and assessments, and monitor ramp to full pace.

As Hone grows, you could expand to company-wide training and lead a team of trainers. You’ll collaborate with Pharmacy Ops, Clinical, and QA to keep content accurate and training ready to deploy when needed.

Qualifications

• Self-driven with a record of owning a program end to end from strategy through delivery and improvement.
• Experience designing and running training for a high-volume support or care team, preferably in healthcare or telemedicine.
• Experience using performance or quality data to find gaps and measure whether training works.
• Strong presentation, communication, and facilitation skills.
• Proven ability to handle challenging situations with patience and professionalism.
• Strong organization skills and the ability to manage multiple projects and deadlines.
• Familiarity with learning management systems and training tools.

Responsibilities

• Own the care team training program end to end: set the strategy, build and deliver new hire training with practice and assessments, and keep improving it.
• Track how each new hire is ramping, so we can see who’s on track, who isn’t, and where the gaps are.
• Use quality audits, performance data, and manager feedback to find training gaps, and build training that closes them.
• Keep training current as treatments, services, and workflows change.
• Work with cross-functional teams and subject matter experts (Pharmacy Ops, Clinical, QA) to keep content accurate.
• Make sure training is ready to run when the business needs a class.

Skills

End-to-end program ownership

Training design & delivery

Data-driven training

Presentation skills

Patience under pressure

Project management

Tools

Learning Management Systems

Job description

Hone Health, a remote-first online medical clinic, is seeking a Learning and Development Specialist to own care team training from day one. You’ll design and run new hire training, create practice scenarios and assessments, and monitor ramp to full pace.

As Hone grows, you could expand to company-wide training and lead a team of trainers. You’ll collaborate with Pharmacy Ops, Clinical, and QA to keep content accurate and training ready to deploy when needed.