Learning and Development Specialist

Hone; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first work environment

Health, dental, vision insurance

Equity options

Uncapped time off for exempt employees

Job summary

Hone is an online medical clinic focused on longevity and transforming healthcare. The role leads the care team training program end to end, ensuring ramp and content remains current as practices evolve.

You will leverage quality data and manager feedback to close gaps, track new hires, and partner with Pharmacy Ops, Clinical, and QA to keep training accurate in a remote-first, equity-friendly environment.

Qualifications

• Experience owning an end-to-end training program.
• Experience designing and running training for high-volume care teams or support teams.
• Ability to use performance or quality data to measure training effectiveness.
• Strong presentation, communication, and facilitation skills.

Responsibilities

• Own the care team training program end to end, from strategy through delivery and improvement.
• Track how each new hire is ramping and identify who is on track and where gaps are.
• Use quality audits, performance data, and manager feedback to find and close training gaps.
• Keep training current as treatments, services, and workflows change.
• Work with Pharmacy Ops, Clinical, and QA to keep content accurate.
• Make sure training is ready to run when the business needs a class.

Skills

Program ownership

Training design & delivery

Data-driven training assessment

Communication & facilitation

Multi-project management

Patience & professionalism

Tools

Learning Management System

Job description

Responsibilities

• Own the care team training program end to end, from strategy through delivery and improvement
• Track how each new hire is ramping and identify who is on track and where gaps are
• Use quality audits, performance data, and manager feedback to find and close training gaps
• Keep training current as treatments, services, and workflows change
• Work with Pharmacy Ops, Clinical, and QA to keep content accurate
• Make sure training is ready to run when the business needs a class

Requirements

• Record of owning a program end to end
• Experience designing and running training for a high-volume support or care team
• Experience using performance or quality data to measure training effectiveness
• Strong presentation, communication, and facilitation skills
• Patience and professionalism with challenging situations
• Strong organization and multi-project management
• Familiarity with learning management systems and training tools

Preferred Qualifications

• Healthcare or telemedicine experience

Benefits

• Remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance
• Short-term disability and basic life coverage
• FSAs and LSAs
• Uncapped time off for exempt employees and federal holidays
• Technology budget for laptop, monitor, and software
• Company-sponsored virtual and in-person activities

About the Company

• Hone is an online medical clinic focused on longevity and transforming healthcare. The company has been fully virtual from day one.