Learning and Development Specialist

Hone Health; New York (NY); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote-first work environment

Equity options

Health, dental, and vision insurance

Flexible Spending Accounts (FSAs)

Lifestyle Spending Accounts (LSAs)

Uncapped time off for exempt employees

Budget for technology tools (laptop, 2

Company-sponsored activities

Job summary

Hone Health is seeking a Learning and Development Specialist to own patient care team training from day one, ramp to full pace, and drive continuous learning. You’ll shape the program, work with Pharmacy Ops, Clinical, and QA, and scale training as the company grows while maintaining accuracy and compliance.

The role focuses on designing and delivering training for a fast-paced telemedicine environment, with potential to expand into company-wide initiatives and team leadership as Hone scales.

Qualifications

• Own a training program end to end from strategy through delivery.
• Design training for high-volume care teams, healthcare or telemedicine preferred.
• Use data from quality and performance metrics to close gaps.
• Strong presentation, communication, and facilitation skills.
• Ability to manage multiple projects with deadlines.
• Familiar with learning tools and content updates.

Responsibilities

• Own the care team training program end to end: strategy, build, deliver, and improve.
• Track ramp for new hires to identify who is on track and where gaps are.
• Use audits and feedback to identify training gaps and close them.
• Keep content current as treatments and workflows change.
• Collaborate with cross-functional teams (Pharmacy Ops, Clinical, QA) to ensure accuracy.
• Ensure training is ready to run when the business needs a class.

Skills

End-to-end program ownership

Training design for high-volume teams

Data-driven training

Presentation & facilitation

Communication under pressure

Multi-project management

LMS familiarity

Tools

Learning Management System (LMS)

Job description

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Fight for the Customer


• Execute Ruthlessly


• Communicate Candidly, Clearly, and Kindly


• Collaborate Selflessly


• Practice Calculated Risk-Taking


• Maximize Joy and Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

At Hone Health, we are on a mission to create a world where age is no longer a limitation. We believe that by empowering individuals to take charge of their health with the right tools, tools that go beyond the capabilities of traditional healthcare, we can help them live their best possible lives, regardless of age.

We’re looking for a Learning and Development Specialist who shares this vision. You’ll start by owning training for our Patient Care Team, from the first day of a new hire’s class through the ramp to full pace and ongoing learning after that. As the company grows, this role can expand into company-wide training and into leading a team of trainers.

About the Role

You’ll be the owner of care team training, end to end. You’ll design and run new hire training, build practice and assessments, track how new hires ramp, and use what you find to close gaps for the wider team. For now, you’re the only trainer. You’ll set the direction, decide what to build first, and see it through without waiting to be told. You’ll work with care team leaders, QA, and Pharmacy Ops. You’ll be measured on how quickly new hires reach full pace and how well gaps get fixed.

Key Responsibilities

• Own the care team training program end to end: set the strategy, build and deliver new hire training with practice and assessments, and keep improving it.


• Track how each new hire is ramping, so we can see who’s on track, who isn’t, and where the gaps are.


• Use quality audits, performance data, and manager feedback to find training gaps, and build training that closes them.


• Keep training current as treatments, services, and workflows change.


• Work with cross-functional teams and subject matter experts (Pharmacy Ops, Clinical, QA) to keep content accurate.


• Make sure training is ready to run when the business needs a class.

Qualifications

• Self-driven, with a record of owning a program end to end, from strategy through delivery and improvement.


• Experience designing and running training for a high-volume support or care team, preferably in healthcare or telemedicine.


• Experience using performance or quality data to find gaps and measure whether training works.


• Strong presentation, communication, and facilitation skills.


• Proven ability to handle challenging situations with patience and professionalism.


• Strong organization skills and the ability to manage multiple projects and deadlines.


• Familiarity with learning management systems and training tools.

How we hire

Finalists complete a short case study and present it to our team.

If you’re passionate about helping others thrive and have the drive to make a meaningful impact, we’d love to hear from you.

Salary Range

The salary range for this role is between $70,000 and $80,000, depending on experience.

Benefits*

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment


• Competitive compensation and equity options


• Health, dental, and vision insurance coverage


• Short-term disability and basic life coverage


• Flexible Spending Accounts (FSAs)


• Lifestyle Spending Accounts (LSAs)


• We follow federal holidays and have uncapped time off for exempt employees


• Budget for the technology tools you need (laptop, monitor, and/or special software)


• A focus on company-sponsored activities to foster engagement (both virtual and in-person)


• Waived membership fees for any Hone team members utilizing Hone products

*These benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.