Remote Lead Technical Support Engineer - BESS & R&D Liaison
EcoFlow
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Benefits offered by this job
Job summary
EcoFlow seeks an associate-middle level Technical Support Engineer III to join our remote team in the United States. You will review and investigate complex technical issues escalated from Tier 2, analyze logs and data, and prepare information for R&D with clear recommendations.
You’ll coordinate with North America service and R&D, document actions, and contribute to SOPs and product improvements. Fluent English and Mandarin, a EE degree, and 5+ years in tech support or energy storage are
Qualifications
- Bachelor's degree in electrical engineering or related field.
- 5+ years in technical support, engineering, energy storage systems, solar or power electronics.
- Fluent in English and Mandarin.
- Strong analytical and communication skills.
- Experience working with engineering or R&D teams.
Responsibilities
- Review and investigate complex Tier 2 issues.
- Analyze system logs, commissioning data, error reports, and field findings.
- Gather information for R&D and review.
- Perform root cause analysis on recurring field issues.
- Coordinate between North America Service Team and R&D.
- Document root causes, corrective actions, and lessons learned.
Skills
Education
Tools
Job description
EcoFlow seeks an associate-middle level Technical Support Engineer III to join our remote team in the United States. You will review and investigate complex technical issues escalated from Tier 2, analyze logs and data, and prepare information for R&D with clear recommendations.
You’ll coordinate with North America service and R&D, document actions, and contribute to SOPs and product improvements. Fluent English and Mandarin, a EE degree, and 5+ years in tech support or energy storage are
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