Field Service Technician - Residential Home Energy Storage

EcoFlow; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Travel allowance according to company

Warm, collaborative team

Job summary

EcoFlow is seeking a Field Service Technician to join our remote, full-time team. You will provide advanced technical support for DC/AC BESS, travel to customer sites for inspections and repairs, and ensure safety and customer satisfaction across a designated territory.

You will collaborate with R&D to refine troubleshooting and help develop new procedures, mentoring Tier 1 staff and supporting onboarding, while leveraging MS Office for reporting and communication.

Qualifications

• 3–5 years of experience with Battery Energy Storage Systems (BESS).
• Strong troubleshooting of DC and AC coupled systems.
• Certification in FranklinWH, Enphase, or Tesla preferred.
• Knowledge of NEC codebook standards and their applications.
• Ability to develop and implement new procedures to optimize team performance.
• Proficiency in safety procedures and protocols.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide advanced technical support for escalated issues related to DC and AC coupled BESS.
• Travel within the designated territory to conduct on-site inspections, troubleshooting, repairs, and component replacements.
• Ensure timely resolution of issues while maintaining high safety and customer satisfaction standards.
• Collaborate with R&D teams to refine troubleshooting techniques and enhance system performance.
• Develop and implement new procedures to streamline workflows and improve departmental efficiency.
• Communicate effectively with customers and installers, providing clear updates and technical guidance.
• Mentor Tier 1 support staff and contribute to onboarding and training programs.
• Utilize MS Office tools for reporting and data analysis.

Skills

Interpersonal skills

Communication skills

Bilingual English/Spanish

MS Office basics

Tools

FranklinWH

Enphase

Tesla

Job description

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

Our Vision:

Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.

Our Mission:

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Your career with us:

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. At EcoFlow, you will:

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

We're now looking for an associate-middle level Field Service Technician. This position is a full-time, remote/position.

Responsibilities:

• 1.Technical Support and Troubleshooting:
• -Provide advanced technical support for escalated issues related to DC and AC coupled systems and Battery Energy Storage Systems (BESS).
• -Perform hardware and software diagnostics to identify and resolve complex technical problems.
• -Utilize certifications and expertise in FranklinWH, Enphase, and Tesla systems to deliver effective solutions.
• 2.On-Site Support:
• -Travel within the designated territory to conduct on-site inspections, troubleshooting, repairs, and component replacements.
• -Ensure timely resolution of issues while maintaining the highest standards of safety and customer satisfaction.
• 3.Safety and Compliance:
• -Apply all necessary safety procedures and adhere to industry standards during troubleshooting, repairs, and customer interactions.
• 4.Collaboration and Process Improvement:
• -Work closely with R&D teams to refine troubleshooting techniques and enhance system performance.
• -Develop and implement new procedures to streamline workflows and improve departmental efficiency.
• -Communicate effectively with customers and installers, providing clear updates and technical guidance.
• -Foster strong customer relationships by delivering professional and reliable service.
• 6.Documentation and Training:
• -Maintain accurate records and documentation of technical issues and resolutions.
• -Mentor Tier 1 support staff and contribute to onboarding and training programs for new team members.
• 7.Software Proficiency:
• -Utilize Microsoft Office tools (e.g., Word, Excel, Outlook) for reporting, communication, and data analysis.

Qualification:

• -Minimum of 3-5 years of experience working with Battery Energy Storage Systems (BESS).
• Proven expertise in DC and AC coupled systems troubleshooting.
• -Knowledge of or certification in FranklinWH, Enphase, and Tesla systems is highly preferred.
• -Strong understanding of NEC codebook standards and their applications.
• -Demonstrated ability to develop and implement new procedures to optimize team performance.
• -Thorough knowledge and application of safety procedures and protocols.
• Basic proficiency in Microsoft Office products.
• -Excellent problem-solving skills, with the ability to think creatively and perform under pressure.
• -Strong interpersonal and communication skills.
• -Bilingual (English/Spanish) is preferred.

What we offer:

• Competitive salary package;
• Travel allowance according to company policy;
• A positive and warm team with transparent information transferring;

Why EcoFlow:

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal

"The product was impressively well designed back then and the company's products have only gotten better."----Forbes

We are looking forward for your joining!

Website: https://www.ecoflow.com/

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