Remote Lead Technical Account Manager - Public Sector

Truv by Checkr; United States; Remote; USD 160,000 - 250,000; Full time

Benefits offered by this job

Fully Remote

Health benefits

401(k)

Flexible time off

Equity package

Job summary

Truv by Checkr is hiring a Lead Technical Account Manager to act as a trusted advisor for Public Sector clients. You will oversee the technical post-sales relationship, drive adoption, and ensure customer success in a fast-growing environment.

You will own onboarding, integration projects, and training, collaborating with customers' technical teams and internal engineers. A strong background in APIs, data workflows, and security is required, with up to 30% travel expected.

Qualifications

• 5-7+ years in servicing state and federal agencies, or similar technical role in B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Strong technical background with APIs, integrations, data workflows, and enterprise software architecture.
• Experience building custom demos, RFP processes, and understanding data/security/compliance.

Responsibilities

• Own the post-sales technical relationship for government accounts, serving as primary contact for implementation and optimization.
• Develop and execute technical account plans aligning solutions with customer objectives and tech environment.
• Lead onboarding, solution design, implementation, and integration projects with customers' teams and internal engineering.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve tech challenges to protect satisfaction; conduct health checks.
• Monitor customer metrics and usage to identify opportunities for expanded adoption.
• Partner with Product and Engineering to advocate for customer needs and provide market feedback.
• Document best practices and guide customers through platform updates and new features.

Skills

Public sector experience

Solutions architecture

Enterprise software

APIs

Data workflows

Technical account management

Education

Bachelor's in Computer Science or Engineering

Masters preferred

Job description

Truv by Checkr is hiring a Lead Technical Account Manager to act as a trusted advisor for Public Sector clients. You will oversee the technical post-sales relationship, drive adoption, and ensure customer success in a fast-growing environment.

You will own onboarding, integration projects, and training, collaborating with customers' technical teams and internal engineers. A strong background in APIs, data workflows, and security is required, with up to 30% travel expected.