Solutions Architect

Truv by Checkr; United States; Teletrabalho; USD 160 000 - 250 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Remote

Health benefits

401(k)

Flexible time off

Equity package

Resumo da oferta

Truv by Checkr is hiring a Lead Technical Account Manager to act as a trusted advisor for Public Sector clients. You will oversee the technical post-sales relationship, drive adoption, and ensure customer success in a fast-growing environment.

You will own onboarding, integration projects, and training, collaborating with customers' technical teams and internal engineers. A strong background in APIs, data workflows, and security is required, with up to 30% travel expected.

Qualificações

• 5-7+ years in servicing state and federal agencies, or similar technical role in B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Strong technical background with APIs, integrations, data workflows, and enterprise software architecture.
• Experience building custom demos, RFP processes, and understanding data/security/compliance.

Responsabilidades

• Own the post-sales technical relationship for government accounts, serving as primary contact for implementation and optimization.
• Develop and execute technical account plans aligning solutions with customer objectives and tech environment.
• Lead onboarding, solution design, implementation, and integration projects with customers' teams and internal engineering.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve tech challenges to protect satisfaction; conduct health checks.
• Monitor customer metrics and usage to identify opportunities for expanded adoption.
• Partner with Product and Engineering to advocate for customer needs and provide market feedback.
• Document best practices and guide customers through platform updates and new features.

Conhecimentos

Public sector experience

Solutions architecture

Enterprise software

APIs

Data workflows

Technical account management

Formação académica

Bachelor's in Computer Science or Engineering

Masters preferred

Descrição da oferta de emprego

About Truv:

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job:

We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You’ll Do

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are

• 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS
• Proven track record at early-stage startups (50-200 employees)
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
• Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements
• Enterprise account management or implementation experience essential
• Strong analytical and problem-solving capabilities
• Outstanding communication skills with ability to explain technical concepts to various audiences
• Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred
• Ability to travel up to 30% of work days.

Success Metrics

• Customer retention and expansion rates.
• Technical implementation success rates.
• Time-to-value for new customers.
• Customer satisfaction and NPS scores.
• Product adoption metrics.
• Technical issue resolution times.
• Customer health scores.
• Revenue growth within accounts.

Benefits

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k)
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.

$160,000 - $250,000 a year