Strategic Account Manager – Public Sector Growth & Retention

Virtualitics, Inc; Washington (District of Columbia); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Equity participation

Fully paid medical, dental, and vision

Unlimited PTO

Remote flexibility and hybrid options

Job summary

Virtualitics, Inc. is seeking a dedicated Strategic Account Manager for our Public Sector team. The role focuses on post-sales success across large, complex Federal contracts, ensuring retention, expanding opportunities, and acting as a trusted advisor to government customers.

You will build executive relationships, drive renewal strategies, monitor account health, and collaborate with Sales, Product, and Delivery to maximize value and adoption of the Virtualitics platform, with up to 30% travel.

Qualifications

• 8-10+ years in a customer-facing role such as Strategic Account Management, or Federal Sales.
• Proven track record of achieving near-100% retention and renewal rates with large, strategic enterprise or government accounts.
• Deep experience managing complex Federal/DoD contracts and navigating the government procurement and renewal process.
• Exceptional interpersonal and communication skills, with the ability to build rapport and credibility with senior government leaders and C-level executives.
• A strategic mindset with strong problem-solving skills and the ability to act as a trusted advisor to clients.
• Familiarity with the enterprise software landscape, particularly in AI/ML, data analytics, or business intelligence.

Responsibilities

• Own customer retention, renewal management, and expansion opportunities across strategic accounts.
• Develop and execute comprehensive account plans focused on customer health, value realization, and growth opportunities.
• Build and maintain executive relationships with stakeholders from end-users to contracting officers.
• Ensure customers realize the full potential of the Virtualitics platform and investments.
• Conduct regular executive business reviews to demonstrate value and align on future goals.
• Serve as the primary voice of the customer internally to inform product roadmap.
• Identify and qualify expansion opportunities in collaboration with Sales.

Skills

Strategic account management

Federal sales

Renewals & retention

Executive relationship building

Communication skills

Problem-solving

Enterprise software

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

CRM platforms

Job description

Virtualitics, Inc. is seeking a dedicated Strategic Account Manager for our Public Sector team. The role focuses on post-sales success across large, complex Federal contracts, ensuring retention, expanding opportunities, and acting as a trusted advisor to government customers.

You will build executive relationships, drive renewal strategies, monitor account health, and collaborate with Sales, Product, and Delivery to maximize value and adoption of the Virtualitics platform, with up to 30% travel.