Remote Customer Account Specialist - Clear, Concise Support

Copyright Clearance Center; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Copyright Clearance Center is seeking a Customer Account Specialist for a remote role. The position handles publisher and academic inquiries via email, phone, and chat, requiring strong writing and communication skills to craft clear responses.

You will resolve issues, use software systems, and collaborate within a team while supporting CCC’s rights and content delivery services. The role emphasizes empathy, accuracy, and the ability to distill complex information into concise explanations.

Qualifications

• 1-3 years' experience in a customer-facing role or a diploma in a field that stresses quality communications and writing skills
• Exceptional writing skills with a strong command of the English language
• Experience in publishing, licensing or SaaS industries a plus
• Comfortable and proficient at using and supporting various technology applications simultaneously
• Strong problem-solving skills and aptitude for learning new technologies
• Highly detail-oriented with the ability to focus on relevant information
• Skilled at expressing complicated concepts using simple, clear language, while also exhibiting composure and politeness
• Experience with Salesforce is a plus

Responsibilities

• Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
• Craft well-written, easily understandable responses to complex client inquiries with precision and clarity, showcasing superior writing skills
• Use your knowledge of software and systems to assist our customers with technical issues
• Extract and synthesize pertinent details from customer communications, discarding extraneous information
• Through empathy, compassion, and understanding deliver exceptional customer service at all times. Provide solutions to better serve the customer and improve the customer experience
• Maintain meticulous organization and adhere to established processes
• Collaborate effectively within a team environment
• Embrace continuous learning to deepen your knowledge of CCC, its customers and products

Skills

Writing skills

Communication

Problem-solving

Attention to detail

Empathy

Team collaboration

Education

Diploma in Communications

Tools

Salesforce

Job description

Copyright Clearance Center is seeking a Customer Account Specialist for a remote role. The position handles publisher and academic inquiries via email, phone, and chat, requiring strong writing and communication skills to craft clear responses.

You will resolve issues, use software systems, and collaborate within a team while supporting CCC’s rights and content delivery services. The role emphasizes empathy, accuracy, and the ability to distill complex information into concise explanations.