Remote Lead Infrastructure Risk Remediation Technologist

Amtrak; Washington (District of Columbia); Hybrid; USD 94,000 - 122,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

401K with Employer Match

Paid Time Off

Wellness Programs

Rail Pass Privileges

Job summary

Amtrak is seeking an IT Systems Engineer to provide operational support for production systems and maintenance (O&M) across applications, infrastructure, platforms, and networks. You will serve as a technology subject matter expert on moderately complex projects and guide teams with technical recommendations.

The role involves resolving incidents, administering systems, and collaborating with vendors while contributing to long-term technology strategy for multiple business units.

Qualifications

• Bachelor’s degree or equivalent plus 6 years of relevant work experience.
• Experience with SCCM, Intune, PatchMyPC and Shell scripting.
• Ability to troubleshoot information systems, applications and networks.
• Experience leading escalated support issues with vendors.

Responsibilities

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.
• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.
• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.
• Research and analyze technologies within area of expertise and assess emerging technologies for potential adoption.
• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

Education

Bachelor’s Degree or equivalent

Tools

SCCM

Intune

PatchMyPC

Shell scripting

Job description

Amtrak is seeking an IT Systems Engineer to provide operational support for production systems and maintenance (O&M) across applications, infrastructure, platforms, and networks. You will serve as a technology subject matter expert on moderately complex projects and guide teams with technical recommendations.

The role involves resolving incidents, administering systems, and collaborating with vendors while contributing to long-term technology strategy for multiple business units.