Lead Technologist - Infrastructure Risk Remediation - Remote

Amtrak; United States; Remote; USD 94,000 - 122,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with Employer Match

Generous Paid Time Off

Wellness Programs

Rail Pass Privileges

Disability Insurance

Job summary

Amtrak is seeking an IT Operations professional to provide operational support for production systems and maintenance (O&M) across end-user services, applications, infrastructure, platforms, and networks. You will serve as a technology SME on moderately complex projects, offering consultative guidance in system administration within a project setting.

You will troubleshoot information systems, lead escalation handling with vendors, and identify opportunities for process improvements using new

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 6 years of relevant work experience.
• Experience with tools such as SCCM, Intune, PatchMyPC and Shell Scripting.

Responsibilities

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.
• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.
• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.
• Research and analyze technologies within area of expertise and assesses emerging technologies for potential adoption.
• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

Skills

Communication

Team leadership

Self-motivated

Problem solving

Education

Bachelor's Degree or equivalent

Tools

SCCM

Intune

PatchMyPC

Shell scripting

Job description

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Provide operational support for production systems and maintenance (O&M) for end-users, applications, infrastructure, platforms, or network services. Play a leading technical role in one or more moderately complex projects, serving as the technology subject matter expert. Offer consultative guidance and technical expertise in system administration and support services in a project setting. Handle moderately complex tasks and projects, addressing support issues that may pose risks or impact business unit performance.

Essential Functions

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.
• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.
• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.
• Research and analyze technologies within area of expertise and assesses emerging technologies for potential adoption.
• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 6 years of relevant work experience.
• Experience with tools such as SCCM, Intune, PatchMyPC and Shell Scripting.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 8 years of relevant work experience.

KNOWLEDGE, SKILLS And ABILITIES

• Excellent communication and interpersonal skills, excels in team collaboration, and is self-motivated.
• Demonstrated ability in applying the ITIL Framework for Incident, Change, Problem, and Release Management.

The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off

Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care

Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits

No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance

Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave

Life Insurance Rail Pass Privileges

Short- and Long-term Disability Insurance Employee Assistance Program

No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Learn More About Our Benefits Offerings Here.

Requisition ID: 167485

Work Arrangement: 02-Remote Optional Click here for more information about work arrangements at Amtrak.

Relocation Offered: No

Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR

• 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C.

• 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.