Senior Infrastructure Risk & Remediation Lead

Amtrak; United States; Remote; USD 94,000 - 122,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with Employer Match

Generous Paid Time Off

Wellness Programs

Rail Pass Privileges

Disability Insurance

Job summary

Amtrak is seeking an IT Operations professional to provide operational support for production systems and maintenance (O&M) across end-user services, applications, infrastructure, platforms, and networks. You will serve as a technology SME on moderately complex projects, offering consultative guidance in system administration within a project setting.

You will troubleshoot information systems, lead escalation handling with vendors, and identify opportunities for process improvements using new

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 6 years of relevant work experience.
• Experience with tools such as SCCM, Intune, PatchMyPC and Shell Scripting.

Responsibilities

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.
• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.
• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.
• Research and analyze technologies within area of expertise and assesses emerging technologies for potential adoption.
• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

Skills

Communication

Team leadership

Self-motivated

Problem solving

Education

Bachelor's Degree or equivalent

Tools

SCCM

Intune

PatchMyPC

Shell scripting

Job description

Amtrak is seeking an IT Operations professional to provide operational support for production systems and maintenance (O&M) across end-user services, applications, infrastructure, platforms, and networks. You will serve as a technology SME on moderately complex projects, offering consultative guidance in system administration within a project setting.

You will troubleshoot information systems, lead escalation handling with vendors, and identify opportunities for process improvements using new