Infrastructure Risk Remediation Lead (Remote-Optional)

Amtrak; Oregon; Hybrid; USD 94,000 - 122,000; Full time

Job summary

Amtrak seeks an IT systems support professional to provide operational support for production systems and maintenance (O&M) across end-users, applications, infrastructure, platforms, or network services. You will serve as the technology SME, offering consultative guidance in system administration within project settings.

You will troubleshoot and lead escalated issues with vendors, while identifying opportunities for process improvements through new technologies and informing long-term

Qualifications

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• 6 years of relevant work experience.
• Experience with SCCM, Intune, PatchMyPC and Shell Scripting.

Responsibilities

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.
• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.
• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.
• Research and analyze technologies within area of expertise and assesses emerging technologies for potential adoption.
• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

Skills

Troubleshooting

Team leadership

ITIL process

Communication

Shell scripting

Education

Bachelor's Degree or equivalent

Tools

SCCM

Intune

PatchMyPC

Shell Scripting

Job description

Amtrak seeks an IT systems support professional to provide operational support for production systems and maintenance (O&M) across end-users, applications, infrastructure, platforms, or network services. You will serve as the technology SME, offering consultative guidance in system administration within project settings.

You will troubleshoot and lead escalated issues with vendors, while identifying opportunities for process improvements through new technologies and informing long-term