Senior Technologist — Enterprise Automation & AI (Remote)

Amtrak; United States; Remote; USD 113,000 - 147,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid time off

Wellness program

Rail pass privileges

Life insurance

Disability insurance

Employee assistance program

Job summary

The Principal Technologist at Amtrak leads enterprise technology efforts, driving innovative solutions across endpoints, cloud services, and identity platforms. You will guide design, automation, and integration to reduce labor hours and improve reliability, partnering with Digital Technology and business teams to close gaps.

You will mentor engineers, implement self-healing automations, and advance technology standards while measuring outcomes and value for Amtrak’s workforce and passengers.

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 7 years of relevant work experience.
• Extensive experience designing, engineering, supporting, and integrating enterprise technology solutions in large, complex environments.
• Advanced knowledge across multiple areas, including endpoint management, mobile technologies, cloud services, identity and access management, enterprise applications, automation, and systems integration.
• Strong experience with technologies such as Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, Windows, iOS, Android, PowerShell, Microsoft Graph API, REST APIs, ServiceNow, SailPoint, or comparable enterprise platforms.
• Demonstrated experience developing automation and process improvements that reduce manual effort and improve operational efficiency.

Responsibilities

• Provide senior-level technical leadership across enterprise endpoint, mobile, cloud, identity, application, and infrastructure technologies.
• Engineer, support, and optimize solutions utilizing Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, SailPoint, ServiceNow, Windows, macOS, iOS, Android, and related enterprise technologies.
• Design and maintain device management, provisioning, application deployment, security, compliance, identity, authentication, and technology lifecycle solutions.
• Identify recurring technical issues and develop proactive, automated, or self-healing solutions that address root causes and prevent future incidents.
• Identify manual and labor-intensive processes and develop automation that reduces operational effort, processing time, support demand, and employee labor hours.
• Develop automation and system integrations using PowerShell, Microsoft Graph API, REST APIs, JSON, Microsoft Copilot, generative AI, and other scripting and workflow technologies.
• Partner with Amtrak business organizations to document current processes, identify inefficiencies and technology gaps, and design improved workflows and solutions.
• Lead technology initiatives from requirements gathering and solution design through implementation, adoption, and measurement of results.
• Use telemetry, support trends, operational data, and customer feedback to identify opportunities to improve reliability and the end-user technology experience.
• Develop technical standards, documentation, reusable automation, operational procedures, and scalable engineering solutions.
• Collaborate across security, infrastructure, cloud, network, application, identity, and support teams while providing technical guidance and mentoring to other technology professionals.

Skills

Enterprise IT architecture

Automation development

Microsoft Intune

Azure

Microsoft Entra ID

Microsoft 365

PowerShell

Microsoft Graph API

REST APIs

ServiceNow

SailPoint

ITIL/Lean/Agile

Endpoint management

Copilot / Generative AI

Education

Bachelor’s Degree or equivalent combination

Plus 7 years of relevant work experience

Bachelor’s Degree or equivalent + 9 years preferred

Tools

Microsoft Copilot

Generative AI

Virtual/Automation tooling

Job description

The Principal Technologist at Amtrak leads enterprise technology efforts, driving innovative solutions across endpoints, cloud services, and identity platforms. You will guide design, automation, and integration to reduce labor hours and improve reliability, partnering with Digital Technology and business teams to close gaps.

You will mentor engineers, implement self-healing automations, and advance technology standards while measuring outcomes and value for Amtrak’s workforce and passengers.