Remote Lead Coordinator, Individualized Care

Cardinal Health; Field (KY); Remote; USD 37,000 - 54,000; Full time

Job summary

Cardinal Health is seeking a Lead Coordinator, Individualized Care to guide call center operations, supervise workflow, and help patients navigate the therapy journey. This role handles escalations and coordinates with other teams to ensure smooth processing and positive patient experiences.

Remote, full-time position with CST hours; emphasizes performance monitoring, QA, and patient administration. Anticipated hourly range: $27.30–$38.90.

Qualifications

• 4+ years of experience in a call center or healthcare operations role.
• Knowledge of Salesforce and Interaction Client Business Manager.
• Strong written & verbal communication and ability to present to groups.
• High attention to detail and analytical reasoning.

Responsibilities

• Monitor team workflow and run daily, weekly, and monthly performance reports.
• Help facilitate process improvement and develop strategies to promote employee adherence to performance goals.
• Organize and facilitate Team meetings and training updates.
• Provide data to internal & external business partners on daily KPI metrics.
• Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work.
• Possess the ability to process new and existing patients through every aspect of patient administration and provide assistance to team as needed.
• Oversee program processes and daily work assignments.
• Handle first level escalation calls, address complaints, and help resolve issues.
• Punctual and efficient.

Skills

Communication

Team leadership

Quality Assurance

Education

High School Diploma or GED

Tools

Salesforce

Interaction Client Business Manager

Microsoft Excel

Job description

Cardinal Health is seeking a Lead Coordinator, Individualized Care to guide call center operations, supervise workflow, and help patients navigate the therapy journey. This role handles escalations and coordinates with other teams to ensure smooth processing and positive patient experiences.

Remote, full-time position with CST hours; emphasizes performance monitoring, QA, and patient administration. Anticipated hourly range: $27.30–$38.90.