Remote Lead, Client Success — Enterprise Accounts

Foundant Technologies, Inc.; Bozeman (MT); À distance; CAD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Tuition and lifestyle reimbursements

Flexible PTO

Internal mobility opportunities

Autonomy and responsibility

Employee recognition

Résumé du poste

Foundant Technologies, Inc. is seeking a senior leader to build and grow its Client Success organization around the SmartSimple portfolio.

You’ll mentor a team of Client Success Managers, design scalable success frameworks, and act as the primary escalation point for complex accounts. You’ll partner with Product, Engineering, Sales, and Professional Services to translate client feedback into roadmaps, monitor retention and health metrics, and drive renewals and expansion opportunities across our

Qualifications

• 8+ years in Client Success, Account Management, or related field; 3+ years leading enterprise-account teams.
• Experience managing a client success portfolio within a platform/SaaS product and surfacing expansion opportunities.
• Experience collaborating with third-party implementation or delivery partners in SaaS/enterprise tech.
• Proficiency with success metrics and reporting tools (health scoring, retention analytics, CRM/CS platforms).
• Experience in SaaS or enterprise technology environments.
• Philanthropy sector knowledge preferred.
• Must be legally eligible to work in the United States.

Responsabilités

• Lead, mentor, and grow a team of Client Success Managers.
• Design and implement scalable success frameworks for the SmartSimple portfolio.
• Serve as primary escalation point for SmartSimple accounts to resolve complex issues.
• Build trusted-advisor relationships with senior client stakeholders.
• Collaborate with implementation partners to ensure seamless client experience.
• Identify expansion opportunities and coordinate with Professional Services for scoping and delivery.
• Partner with Product, Engineering, Sales, and Account Management to turn feedback into roadmap input.
• Monitor retention, health-score, and adoption metrics; drive proactive interventions.
• Set clear performance goals and provide coaching to team members.
• Ensure enterprise-level SLAs and contractual commitments are met.
• Other duties as assigned.

Connaissances

Client Success

Account Management

Team Leadership

SaaS

Analytics

Philanthropy

Partnerships

Outils

CRM/CS tools

Description du poste

Foundant Technologies, Inc. is seeking a senior leader to build and grow its Client Success organization around the SmartSimple portfolio.

You’ll mentor a team of Client Success Managers, design scalable success frameworks, and act as the primary escalation point for complex accounts. You’ll partner with Product, Engineering, Sales, and Professional Services to translate client feedback into roadmaps, monitor retention and health metrics, and drive renewals and expansion opportunities across our