Senior Enterprise Client Success Leader — Remote

Dynatron Software; United States; Remote; USD 120,000 - 174,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401(k) plan

Equity program

Paid holidays

Disability & life insurance

Home office support

Remote-first

Professional development

Job summary

Dynatron is seeking a strategic and data-driven Manager, Client Success to lead the Enterprise Client Success team. You will own GRR and NRR across enterprise accounts, develop strategies for retention and expansion, and build scalable processes from onboarding to renewal.

You will partner with Sales and other leaders to drive measurable value for high-impact customers. The role emphasizes leadership, executive relationship management, and the use of data to forecast health and opportunities,

Qualifications

• 8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or a related customer-facing function, ideally within a high-growth B2B SaaS environment.
• Significant experience managing large, complex enterprise customers with meaningful ARR and multiple stakeholders.
• Strong understanding of SaaS customer lifecycle management, adoption, retention, renewal, and expansion.
• Demonstrated success improving GRR, NRR, customer health, and other key retention metrics.

Responsibilities

• Own GRR and NRR performance across enterprise portfolio.
• Develop strategies to increase retention, product adoption, customer value, and expansion.
• Define account health, risk, adoption, engagement indicators.
• Build renewal and retention forecasting processes.

Skills

Enterprise Account Management

Customer Success

Strategic Accounts

Data-driven decisions

Leadership

Executive communication

Tools

Salesforce

Gainsight

ChurnZero

Job description

Dynatron is seeking a strategic and data-driven Manager, Client Success to lead the Enterprise Client Success team. You will own GRR and NRR across enterprise accounts, develop strategies for retention and expansion, and build scalable processes from onboarding to renewal.

You will partner with Sales and other leaders to drive measurable value for high-impact customers. The role emphasizes leadership, executive relationship management, and the use of data to forecast health and opportunities,