Remote Lead Care Manager - Holistic, Patient-Centered Support

Vynca Inc.; Colorado Springs (CO); Remote; USD 60,000 - 90,000; Full time

Job summary

Vynca Inc. is seeking a Lead Care Manager to coordinate care for clients with complex needs, partnering with healthcare providers and social services to ensure timely, person-centered services.

The role emphasizes advocacy, care plan development, and community resource linkage across multiple care settings. Responsibilities include SMART goal updates, documentation, program tracking, and engagement activities.

Qualifications

• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
• Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends.
• Working knowledge of government and community resources related to social determinants of health.
• Clean driving record, valid driver's license, and reliable transportation.
• Excellent oral and written communication skills.
• Positive interpersonal skills required.
• Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet.
• Bilingual (English/Spanish)

Responsibilities

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community–based services and supports
• Oversees the development of the client care plans and goal setting
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence–based practices, such as Motivational Interviewing, Harm Reduction, and Trauma–Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Skills

Bilingual English/Spanish

Communication skills

Driving/Transportation

General computer skills

Knowledge of social determinants of健康

Tools

Google Workspace

MS Office

Job description

Vynca Inc. is seeking a Lead Care Manager to coordinate care for clients with complex needs, partnering with healthcare providers and social services to ensure timely, person-centered services.

The role emphasizes advocacy, care plan development, and community resource linkage across multiple care settings. Responsibilities include SMART goal updates, documentation, program tracking, and engagement activities.