Remote Lead Care Manager — Complex Care & Wellness

Vynca Inc.; Utah; Remote; USD 65,000 - 90,000; Full time

Job summary

Vynca Inc. is seeking a Lead Care Manager to coordinate person-centered care across care teams for clients remotely, reporting to ECM leadership. The LCM will work with healthcare providers, social services, and families to develop SMART goals, care plans, and timely access to services, while promoting wellness and independence.

The role supports remote care delivery with potential travel as needed. Ideal candidates have 2+ years in care management or related roles, strong communication skills,

Qualifications

• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
• Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends.
• Working knowledge of government and community resources related to social determinants of health.
• Clean driving record, valid driver's license, and reliable transportation.
• Excellent oral and written communication skills.
• Positive interpersonal skills required.
• Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Skills

Care management experience

Bilingual (English/Spanish)

Google Workspace

MS Office

Oral and written communication

Interpersonal skills

Driving/Transportation

Tools

Internet

Job description

Vynca Inc. is seeking a Lead Care Manager to coordinate person-centered care across care teams for clients remotely, reporting to ECM leadership. The LCM will work with healthcare providers, social services, and families to develop SMART goals, care plans, and timely access to services, while promoting wellness and independence.

The role supports remote care delivery with potential travel as needed. Ideal candidates have 2+ years in care management or related roles, strong communication skills,