Remote Language Routing Specialist

Hrstalentsolutions; Sarasota (FL); Remote; USD 42,000 - 44,000; Full time

Job summary

HRSTA TALENT SOLUTIONS is seeking a Language Support Routing Assistant for remote work in the United States. The role handles routing language preference requests and ensures accurate handoffs without translating content. Part-time or full-time positions are available with a pay range of 30.50–32.00 per hour.

The job emphasizes careful routing, privacy, and respecting customer context. Training is available, and no translation may be required if language proficiency is unavailable.

Qualifications

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Responsibilities

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Job description

HRSTA TALENT SOLUTIONS is seeking a Language Support Routing Assistant for remote work in the United States. The role handles routing language preference requests and ensures accurate handoffs without translating content. Part-time or full-time positions are available with a pay range of 30.50–32.00 per hour.

The job emphasizes careful routing, privacy, and respecting customer context. Training is available, and no translation may be required if language proficiency is unavailable.