Remote Language Support Routing Specialist

HRS Talent Solutions; Sarasota (FL); Remote; USD 42,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking a Language Support Routing Assistant for a remote position in the United States. The role identifies client-language requests, routes inquiries to the appropriate team, and preserves context for seamless handoffs.

It does not require translation or fluency, but emphasizes accurate language tagging, privacy, and respectful communication. The position offers either part-time or full-time hours at $30.50–$32.00 per hour, with a private home office suitable for

Qualifications

• Previous multilingual support is not required.
• Experience with customer service or office administration helps, but beginners can be trained on routing and privacy rules.
• Fluency in an additional language may be useful for some employers, but this assistant role does not presume it.

Responsibilities

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Job description

HRS Talent Solutions is seeking a Language Support Routing Assistant for a remote position in the United States. The role identifies client-language requests, routes inquiries to the appropriate team, and preserves context for seamless handoffs.

It does not require translation or fluency, but emphasizes accurate language tagging, privacy, and respectful communication. The position offers either part-time or full-time hours at $30.50–$32.00 per hour, with a private home office suitable for