Remote Language Routing Specialist (Part/Full-Time)

Hrstalentsolutions; Boise (ID); Remote; USD 35,000 - 50,000; Full time

Job summary

Hrstalentsolutions is seeking a Language Support Routing Assistant for remote work. The role focuses on identifying language preferences and routing requests to the correct team without altering customer words. It requires careful handling, privacy discipline, and knowledge of escalation procedures.

Part-time or full-time options are available, with pay at $31 per hour. The job emphasizes accurate acknowledgement a nd maintaining context for the receiving team.

Qualifications

• Experience in customer service or office administration helps.
• Follow a decision guide and routing process precisely.
• Protect private customer information and avoid unapproved translation tools.

Responsibilities

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Skills

Customer service

Office administration

Privacy awareness

Job description

Hrstalentsolutions is seeking a Language Support Routing Assistant for remote work. The role focuses on identifying language preferences and routing requests to the correct team without altering customer words. It requires careful handling, privacy discipline, and knowledge of escalation procedures.

Part-time or full-time options are available, with pay at $31 per hour. The job emphasizes accurate acknowledgement a nd maintaining context for the receiving team.