Remote Language Services Vendor Management Lead

Atrium Health Wake Forest Baptist; United States; Hybrid; USD 70,000 - 106,000; Full time

Benefits offered by this job

Educational Assistance Program

Paid Time Off

Health and welfare benefits

Job summary

Advocate Health is seeking a Program Manager, Vendor Management for the Enterprise Language Services department to lead the language vendor management program across the enterprise. You will oversee interpreter agencies and translation vendors, manage SLAs, drive cost optimization, and maintain vendor scorecards and dashboards.

This hybrid role requires extensive experience in vendor management within healthcare, with an emphasis on language access, compliance, and cross-functional collaboration

Qualifications

• 7+ years of progressive experience in vendor management, procurement, or healthcare contract management.
• Bachelor's degree in business, supply chain management, healthcare administration, or related field.
• Vendor management, procurement, or contract management certifications preferred.
• Knowledge of healthcare vendor compliance requirements including credentialing and regulatory standards.
• Strong negotiation skills, SLA management, and cost optimization abilities.
• Data analysis skills including ROI assessment and utilization reporting.
• Experience with vendor risk management and business continuity planning.
• Experience managing language services vendor programs in large healthcare organizations.

Responsibilities

• Lead the enterprise vendor management strategy and program for language services vendors.
• Oversee vendor selection, qualification, and contracting for interpreter and translation vendors.
• Monitor vendor performance against SLAs, quality standards, and contractual requirements.
• Drive cost optimization through negotiations, volume management, and rate analysis.
• Manage third-party interpreter agency relationships for quality, reliability, and compliance.
• Develop vendor scorecards, dashboards, and regular business reviews for AVP leadership.
• Ensure vendor compliance with regulatory standards and credentialing policies.
• Coordinate with Control Tower on utilization, escalation, and coverage gap management.
• Negotiate contracts, amendments, and SLAs with vendor partners.
• Analyze vendor cost data including cost-per-encounter and ROI impacts.

Skills

Vendor management

Contract negotiation

Cost optimization

Data analysis

Stakeholder management

Risk management

Project management

Language services

Compliance

Education

Bachelor's degree in business, supply chain management, healthcare administration

Master's degree in business administration, supply chain management, or healthcare administration

Job description

Advocate Health is seeking a Program Manager, Vendor Management for the Enterprise Language Services department to lead the language vendor management program across the enterprise. You will oversee interpreter agencies and translation vendors, manage SLAs, drive cost optimization, and maintain vendor scorecards and dashboards.

This hybrid role requires extensive experience in vendor management within healthcare, with an emphasis on language access, compliance, and cross-functional collaboration