Strategic Language Services Vendor Manager

Advocate Health; Macon (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Advocate Health seeks an experienced leader to own the enterprise vendor management program for language services. You will oversee interpreter agencies and translation vendors, manage SLAs, drive cost savings, and ensure regulatory and credentialing standards across contracts.

The role requires 7+ years in vendor management or healthcare contracts, a Bachelor's in business/healthcare, and strong negotiation and analytics ability. Hybrid work options available with Advocate Health locations.

Qualifications

• Bachelor's degree in business, supply chain management, healthcare administration, or related field required.
• Vendor management, procurement, or contract management certifications preferred.

Responsibilities

• Lead the enterprise vendor management strategy and program for all language services vendors.
• Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors.
• Monitor vendor performance against SLAs, quality standards, and contractual requirements.
• Drive cost optimization across vendor relationships through strategic negotiations, volume management, and rate analysis.
• Manage third-party interpreter agency relationships to ensure quality, reliability, and compliance.
• Develop and maintain vendor scorecards, performance dashboards, and regular business review processes.
• Ensure vendor compliance with organizational standards, regulatory requirements, and credentialing policies.
• Coordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management.
• Manage vendor onboarding, credentialing, and ongoing compliance verification processes.
• Negotiate contracts, amendments, and service level agreements with vendor partners.
• Analyze vendor cost data including cost-per-encounter, utilization ratios, and financial impact.
• Collaborate with legal, procurement, and compliance teams on vendor contracting and risk management.
• Report on vendor performance, cost trends, and program effectiveness to AVP leadership.
• Drive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans.

Skills

Vendor management

Contract negotiation

Cost optimization

Dashboard/scorecards

Regulatory compliance

Stakeholder management

Data analytics

Project management

Education

Bachelor's degree in business, supply chain management, healthcare administration, or related field

Master's degree in business administration, supply chain management, or healthcare administration

Job description

Advocate Health seeks an experienced leader to own the enterprise vendor management program for language services. You will oversee interpreter agencies and translation vendors, manage SLAs, drive cost savings, and ensure regulatory and credentialing standards across contracts.

The role requires 7+ years in vendor management or healthcare contracts, a Bachelor's in business/healthcare, and strong negotiation and analytics ability. Hybrid work options available with Advocate Health locations.