Language Services Vendor Program Lead

600 Advocate Health, Inc.; Macon (GA); Remote; USD 106,000 - 159,000; Full time

Job summary

Advocate Health is seeking an experienced Vendor Management leader for Language Services. The role focuses on enterprise strategy, vendor qualification, contract management, and cost optimization across interpreter and translation vendors.

He/she will monitor performance against SLAs, develop scorecards, ensure regulatory compliance, and collaborate with legal, procurement, and controls teams. Hybrid work may be available with preferred remote locations in select states.

Qualifications

• Bachelor's degree required in business, supply chain management, healthcare administration, or related field.
• Certification in vendor management, procurement, or contract management preferred.
• 7+ years of progressive vendor management experience in healthcare.

Responsibilities

• Lead the enterprise vendor management strategy and program for language services vendors.
• Oversee vendor selection, qualification, and contracting for interpreter and translation vendors.
• Monitor vendor performance against SLAs, quality standards, and contracts.
• Drive cost optimization through negotiations, volume management, and rate analysis.
• Manage third-party interpreter agency relationships for quality and reliability.
• Develop and maintain vendor scorecards, dashboards, and business reviews.
• Ensure vendor compliance with standards and regulatory requirements.
• Coordinate with Control Tower on utilization, escalation, and coverage gaps.
• Manage onboarding, credentialing, and ongoing compliance verification.
• Negotiate contracts, amendments, and SLAs with vendor partners.
• Analyze vendor cost data including cost-per-encounter and ROI.
• Collaborate with legal, procurement, and compliance on contracts and risk.
• Report vendor performance and cost trends to AVP leadership.
• Drive continuous improvement in vendor quality through PMs and feedback.

Skills

Vendor management

Contract negotiation

Cost optimization

Vendor performance measurement

Regulatory compliance

Stakeholder management

Data analysis

Risk management

Communication

Project management

Education

Bachelor's degree

Master's degree

Job description

Advocate Health is seeking an experienced Vendor Management leader for Language Services. The role focuses on enterprise strategy, vendor qualification, contract management, and cost optimization across interpreter and translation vendors.

He/she will monitor performance against SLAs, develop scorecards, ensure regulatory compliance, and collaborate with legal, procurement, and controls teams. Hybrid work may be available with preferred remote locations in select states.