Senior Language Services Vendor Manager - Healthcare

Aurora Health Care; Allenton (WI); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Aurora Health Care seeks an experienced vendor management leader to drive the enterprise program for language services vendors and related contracts.

The role oversees vendor selection, performance monitoring, SLAs, cost optimization through negotiations and volume management, and compliance with credentialing and regulatory standards; you will coordinate with legal, procurement, and controls to deliver measurable value.

Qualifications

• Bachelor's degree required in business, supply chain management, healthcare administration, or related field.
• Master's degree preferred in business administration, supply chain management, or healthcare administration.
• Certified Professional in Supply Management (CPSM) or Certified Purchasing Manager (CPM) or similar credentials preferred.
• 7+ years of progressive experience in vendor management, procurement, or healthcare contract management.

Responsibilities

• Lead the enterprise vendor management strategy and program for all language services vendors.
• Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors.
• Monitor vendor performance against SLAs, quality standards, and contractual requirements.
• Drive cost optimization across vendor relationships through strategic negotiations, volume management, and rate analysis.
• Manage third-party interpreter agency relationships to ensure quality, reliability, and compliance.
• Develop and maintain vendor scorecards, performance dashboards, and regular business review processes.
• Coordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management.
• Negotiate contracts, amendments, and service level agreements with vendor partners.
• Analyze vendor cost data including cost-per-encounter, utilization ratios, and financial impact.
• Collaborate with legal, procurement, and compliance teams on vendor contracting and risk management.
• Report on vendor performance, cost trends, and program effectiveness to AVP leadership.
• Drive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans.

Skills

Vendor management

Contract negotiation

Cost optimization

Data analysis

Risk management

Project management

Stakeholder management

Regulatory compliance

Communication

Leadership reporting

Education

Bachelor's degree in business, supply chain management, healthcare administration, or related field

Master's degree in business administration, supply chain management, or healthcare administration

Certifications: CPSM / CPM or equivalent

Tools

Vendor management software

Job description

Aurora Health Care seeks an experienced vendor management leader to drive the enterprise program for language services vendors and related contracts.

The role oversees vendor selection, performance monitoring, SLAs, cost optimization through negotiations and volume management, and compliance with credentialing and regulatory standards; you will coordinate with legal, procurement, and controls to deliver measurable value.