Remote Language Routing Specialist

Hrstalentsolutions; Boise (ID); Remote; USD 36,000 - 50,000; Part time

Job summary

Hrstalentsolutions is seeking a Language Support Routing Assistant. This remote, part-time or full-time role focuses on identifying requested languages and routing inquiries with context intact, without translating content.

It emphasizes careful handling, privacy, and accurate acknowledgments where permitted. Responsibilities include noting language preferences, routing to approved support channels, and maintaining case history.

Responsibilities

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Job description

Hrstalentsolutions is seeking a Language Support Routing Assistant. This remote, part-time or full-time role focuses on identifying requested languages and routing inquiries with context intact, without translating content.

It emphasizes careful handling, privacy, and accurate acknowledgments where permitted. Responsibilities include noting language preferences, routing to approved support channels, and maintaining case history.