Remote Help Page Navigator & Support Associate

Hrstalentsolutions; Buffalo (NY); Remote; USD 37,000 - 44,000; Full time

Job summary

Hrstalentsolutions is seeking a Help Page Navigation Assistant for a full-time remote customer service role that also handles office administration documentation.

You will read questions, verify current articles, and guide users with a simple, approved route. Training is provided, and there is no requirement to modify website code or share unapproved answers. The position offers a home office setup and a flexible schedule.

Qualifications

• No formal degree required; training provided.
• Strong written English and ability to write concise, clear instructions.

Responsibilities

• Read incoming website navigation questions.
• Verify a current published article before sharing it.
• Explain a short approved route through the site.
• Log a case that still needs a specialist.
• Escalate account-specific matters to the proper service queue.

Job description

Hrstalentsolutions is seeking a Help Page Navigation Assistant for a full-time remote customer service role that also handles office administration documentation.

You will read questions, verify current articles, and guide users with a simple, approved route. Training is provided, and there is no requirement to modify website code or share unapproved answers. The position offers a home office setup and a flexible schedule.