Remote L2 Tech Support Specialist — Health IT SaaS

Interra Health, Inc.; United States; Remote; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Remote-first

Home office stipend

Wi-Fi reimbursement

Annual offsite

Flexible PTO

Company holidays

Paid sick leave

Paid parental leave

Health coverage

401(k) with company match

Zusammenfassung

Interra Health is a fast-growing healthcare technology company transforming the prescription journey. We seek a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based apps, APIs, and database systems from a remote US location.

You will collaborate with Support, Engineering, and Customer teams to drive timely resolutions and high customer satisfaction. You bring 5+ years of related experience, strong SQL and Postman skills, familiarity with C++, Python, HTML,

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• 5+ years of related experience in technical support.
• Proficient in Microsoft Office Suite.
• Experience with Salesforce, ServiceNow, or Zendesk.
• Proficiency using Postman and SQL queries.
• Experience with C++, Python, HTML and CSS is a plus.
• Strong problem-solving and communication skills.
• Ability to explain technical issues to non-technical audiences.
• Experience with Azure DevOps and/or Jira.

Aufgaben

• Troubleshoot and diagnose root cause; communicate details clearly.
• Develop and document support processes and best practices.
• Explain technical issues to non-technical audiences.
• Manage multiple cases and projects with updates and solutions.
• Mentor level 1 and 2 technical support specialists.
• Propose and own feature requests, documentation, and trainings.

Kenntnisse

Technical support

Problem solving

Communication

Multitasking

Remote collaboration

Empathy

Independent work

Ausbildung

Bachelor's degree

Tools

Postman

SQL

Salesforce

ServiceNow

ZenDesk

Azure DevOps

Jira

Jobbeschreibung

Interra Health is a fast-growing healthcare technology company transforming the prescription journey. We seek a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based apps, APIs, and database systems from a remote US location.

You will collaborate with Support, Engineering, and Customer teams to drive timely resolutions and high customer satisfaction. You bring 5+ years of related experience, strong SQL and Postman skills, familiarity with C++, Python, HTML,