Remote L2 Production Support Engineer | CLSS

NTT DATA, Inc.; Phoenix (AZ); A distancia; USD 79.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

401k with company match

Paid time off

Descripción de la vacante

NTT DATA is seeking a Production Support Engineer to join our team working remotely in the US. The role focuses on CLSS (Connected Life Safety Services) production support, incident management, and proactive issue resolution.

The candidate will engage across applications, databases, networks, and customer environments, driving incidents to resolution with clear stakeholder communication. Professional experience in Azure, SQL, and .NET/C# is required, with coverage across US West Coast hours as

Formación

• Over 10 years in IT with significant product/production support experience.
• 5+ years in L2 production support, incident management, and issue resolution.
• 5+ years of SQL for data analysis and troubleshooting.

Responsabilidades

• Provide Level 2 product and production support for CLSS platform, investigating incidents and service requests.
• Configure, monitor, and troubleshoot network connectivity between Central Stations and CLSS environment.
• Perform RCA and preventive actions for critical production issues.

Conocimientos

L2 Production Support

Incident Management

SQL Skills

Azure

.NET / C#

Communication

Herramientas

Microsoft Azure

SQL Server

APIs & Web Services

Gateway/Pathway

Descripción del empleo

NTT DATA is seeking a Production Support Engineer to join our team working remotely in the US. The role focuses on CLSS (Connected Life Safety Services) production support, incident management, and proactive issue resolution.

The candidate will engage across applications, databases, networks, and customer environments, driving incidents to resolution with clear stakeholder communication. Professional experience in Azure, SQL, and .NET/C# is required, with coverage across US West Coast hours as