Remote L2 Printer and Hardware Support Specialist

CompuCom; Lincoln (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA

Job summary

Compucom Systems, Inc. is seeking an L2 Technician to provide remote technical support across a designated geographic area.

You will troubleshoot, install, and repair laser printers, wide format printers, plotters, kiosks, and POS systems while collaborating with Level III technicians to ensure timely resolutions. The role requires strong printer and hardware knowledge, excellent communication, and the ability to manage multiple priorities.

Qualifications

• Strong knowledge of printers, computer hardware, and software.
• Electromechanical experience a plus.
• Experience repairing laser and wide format printers
• Proven troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and work independently or in a team.
• Physical capability to lift to 50 lbs.

Responsibilities

• Assisting on site technicians
• Diagnose and resolve issues with printers, plotters, kiosks, and POS systems
• Install, configure, and maintain hardware and software
• Perform routine maintenance to optimize equipment performance
• Deliver clear technical assistance to technicians onsite and over the phone
• Maintain accurate service records and uphold quality standards

Skills

Printer hardware

Troubleshooting

Remote support

Communication

On-site collaboration

Physical ability 50 lbs

Job description

Compucom Systems, Inc. is seeking an L2 Technician to provide remote technical support across a designated geographic area.

You will troubleshoot, install, and repair laser printers, wide format printers, plotters, kiosks, and POS systems while collaborating with Level III technicians to ensure timely resolutions. The role requires strong printer and hardware knowledge, excellent communication, and the ability to manage multiple priorities.