Field Technician: Onsite & Remote Printer & POS Tech

Creative Solutions Services, LLC; Norwood (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Plans

Employee Assistance Program

Paid Holidays

Paid Time Off

Paid Parental Leave

401(k)

FSA/HSA

Job summary

CompucomStaffing, a staffing firm, is seeking a Field Technician for a client in Norwood, MA to provide end-user support onsite and remotely. You will install, troubleshoot, maintain, and repair laser printers, wide-format printers/plotters, POS systems, kiosks, and related hardware and peripherals.

Ideal candidates will have reliable transportation, a clean MVR and a valid driver’s license, with willingness to travel between customer locations and participate in on-call rotations as required.

Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters.
• Experience supporting POS systems, computer hardware, and related technologies preferred.
• Working knowledge of computer hardware, software applications, and basic networking concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service and communication skills with the ability to remain calm under pressure.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to lift and transport equipment weighing up to 50 pounds.
• Willingness to travel between customer locations.

Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications.
• Perform preventive maintenance and routine inspections to maximize system performance and uptime.
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers.
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards.
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations.
• Order and replace parts as needed to resolve equipment failures.
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation.
• Train employees on the proper use of supported systems and equipment.
• Recommend appropriate products, services, and technology solutions based on customer needs.
• Manage multiple service calls independently while adhering to established procedures and service expectations.
• Participate in evening support and on-call rotations as required

Skills

Printer troubleshooting

POS systems

Networking basics

Customer service

Independent work

Travel willingness

Lifting 50 lbs

Tools

Laser printers

Wide-format printers

Kiosks hardware

POS hardware

Job description

CompucomStaffing, a staffing firm, is seeking a Field Technician for a client in Norwood, MA to provide end-user support onsite and remotely. You will install, troubleshoot, maintain, and repair laser printers, wide-format printers/plotters, POS systems, kiosks, and related hardware and peripherals.

Ideal candidates will have reliable transportation, a clean MVR and a valid driver’s license, with willingness to travel between customer locations and participate in on-call rotations as required.