Printer Fleet Support Specialist

Compunnel, Inc.; Hartford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Compunnel, Inc. is looking for a dedicated support professional to provide daily assistance for network and workstation printers. Responsibilities include troubleshooting printer issues, responding to customer requests, and managing hardware procurement.

The ideal candidate needs a High School Diploma, IT Help Desk experience, and excellent customer service skills. Additional requirements include the ability to lift up to 50 pounds and the completion of necessary certifications.

Qualifications

• Must have a High School Diploma or equivalent.
• IT Help Desk Support experience is required.
• Ability to lift up to 50 pounds.
• Good customer service skills and effective communication are essential.
• Basic PC and mathematical skills are necessary.
• Logical reasoning skills needed to address problems.

Responsibilities

• Provide daily support for network and workstation printers.
• Respond to customer support requests quickly and professionally.
• Escalate problems to technicians as necessary.
• Keep customers informed about problem resolution progress.
• Document troubleshooting information and provide detailed knowledge to end-users.
• Manage on-site hardware and consumables inventory.
• Perform new printer installations and maintain printer fleet tools.

Skills

Customer service skills

IT Help Desk Support

Logical reasoning

Good PC skills

Education

High School Diploma or equivalent

Tools

HP Certifications

Job description

Compunnel, Inc. is looking for a dedicated support professional to provide daily assistance for network and workstation printers. Responsibilities include troubleshooting printer issues, responding to customer requests, and managing hardware procurement.

The ideal candidate needs a High School Diploma, IT Help Desk experience, and excellent customer service skills. Additional requirements include the ability to lift up to 50 pounds and the completion of necessary certifications.