Printer Fleet Support Specialist

Compunnel, Inc.

Hartford (CT)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Compunnel, Inc. is looking for a dedicated support professional to provide daily assistance for network and workstation printers. Responsibilities include troubleshooting printer issues, responding to customer requests, and managing hardware procurement.

The ideal candidate needs a High School Diploma, IT Help Desk experience, and excellent customer service skills. Additional requirements include the ability to lift up to 50 pounds and the completion of necessary certifications.

Qualifications

Must have a High School Diploma or equivalent.
IT Help Desk Support experience is required.
Ability to lift up to 50 pounds.
Good customer service skills and effective communication are essential.
Basic PC and mathematical skills are necessary.
Logical reasoning skills needed to address problems.

Responsibilities

Provide daily support for network and workstation printers.
Respond to customer support requests quickly and professionally.
Escalate problems to technicians as necessary.
Keep customers informed about problem resolution progress.
Document troubleshooting information and provide detailed knowledge to end-users.
Manage on-site hardware and consumables inventory.
Perform new printer installations and maintain printer fleet tools.