Remote KYC Team Lead - AML & Risk

Careers at Tide; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

25 days paid annual leave

3 paid days off for volunteering or L»

Extended maternity and paternity leave

Personal L&D budget

Health & dental insurance

Mental wellbeing platform

Multisports card

Food vouchers

Snacks, light food, drinks in the offi

WFH equipment allowance

Flexible working from home

Sabbatical Leave

Transportation bonus for hybrid

Job summary

At Tide, an onboarding KYX Team Lead will oversee a Bulgaria-based KYX analysts team, conducting stringent checks and due diligence at onboarding. You will manage daily workflows, serve as the KYC/AML SME, and drive CDD/EDD reviews while mentoring the team.

You will coordinate with multiple departments to implement process improvements, scale operations, and monitor KPIs/OKRs in a flexible, hybrid work environment.

Qualifications

• You have previous KYC experience.
• You have proven yourself as KYC team leader
• You have expertise in Risk & AML understanding of merchants.
• You have excellent verbal, written and interpersonal communication skills in English.
• You have outstanding customer service skills and dedication to providing exceptional customer care.
• You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.
• You are a self-motivator and self-starter.
• You are highly data driven and have good capabilities in Excel.
• You are focused on quality.
• Proficient in German
• You are able to adapt well to change and successfully set and adjust priorities as needed.
• You are a Multi-tasker who can manage multiple streams of work concurrently.

Responsibilities

• Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.
• Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.
• Resolving the issues raised by analysts and escalations by stakeholders.
• Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.
• Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.
• Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
• Suggesting and executing procedural improvements.
• Acting as an escalation point for your teammates.
• Managing other tasks and Remediation Activities as assigned.
• Steering and overseeing individual and team KPIs / OKRs
• Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level

Skills

KYC experience

Team leadership

Risk & AML

English communication

Customer service

Self-motivated

Data driven

Attention to quality

Adaptability

Multitasking

German

Tools

Excel

Job description

At Tide, an onboarding KYX Team Lead will oversee a Bulgaria-based KYX analysts team, conducting stringent checks and due diligence at onboarding. You will manage daily workflows, serve as the KYC/AML SME, and drive CDD/EDD reviews while mentoring the team.

You will coordinate with multiple departments to implement process improvements, scale operations, and monitor KPIs/OKRs in a flexible, hybrid work environment.