Remote Key Accounts Specialist

shawinc

United States

Remote

USD 45,000 - 65,000

Full time

5 days ago

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Job summary

Shaw Industries in the United States is seeking an Aligned Account Specialist to manage elite accounts and ensure seamless residential flooring solutions delivery. You will oversee order entry through delivery, building lasting partnerships while maintaining high service standards.

This role requires strong communication, problem-solving, and collaboration with inventory, manufacturing, and logistics teams.

Qualifications

Education: High School Diploma or GED required.
Experience: 3–5 years in a customer service environment.
Technical Proficiency: Microsoft 365 apps including Outlook, Excel, Word, PowerPoint, Teams.
Communication: Excellent written and verbal communication in professional business style.
Professionalism: Dependable, punctual and collaborative.
Organization: Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

Cultivate strategic relationships with key contacts to ensure long-term business success.
Collaborate with inventory, manufacturing, distribution, sales and internal teams.
Deliver proactive service and address customer needs promptly.
Engage customers and translate needs into actionable Shaw solutions.
Provide backup support for accounts during absences and ensure end-to-end management.
Align with Shaw's values of honesty, integrity and passion.
Strive to meet or exceed performance metrics for customer satisfaction and operations.