Remote Key Accounts Program Manager – Detroit

Socket.dev; Detroit (MI); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Waste Management (WM) seeks a Program Manager, Key Accounts to cover southeast Michigan, primarily Detroit. The role is mostly work from home with required local travel; live in the territory and visit customers as needed, with < 10% overnight travel.

The position focuses on account management and retention for large accounts, requiring prior B2B field sales experience. Equal opportunity employer with comprehensive benefits.

Qualifications

• Bachelor's Degree in Sales, Marketing, Business Administration or similar field, or equivalent
• High School Diploma or GED with 4 years of relevant work experience
• 2 years of relationship management experience in environmental, waste or related service industry

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits and waste audits, address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicate to resolve unique customer issues.
• Increase revenue by retention-focused plans to improve service/profitability.
• Match WM services with customer needs and communicate pricing/service strategies.

Skills

Account management

Customer service

B2B sales

Communication

Relationship building

Education

Bachelor's Degree in Sales/Marketing/Business Admin

High School Diploma with 4 years' experience

Job description

Waste Management (WM) seeks a Program Manager, Key Accounts to cover southeast Michigan, primarily Detroit. The role is mostly work from home with required local travel; live in the territory and visit customers as needed, with < 10% overnight travel.

The position focuses on account management and retention for large accounts, requiring prior B2B field sales experience. Equal opportunity employer with comprehensive benefits.