Inside Sales Account Executive - Plymouth, MI

WM; Plymouth (MI); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Stock Purchase Plan

401K Match

Paid Vacation

Holidays

Personal Days

Job summary

WM, based in the Detroit metro area, seeks an Account Executive for inside sales. This role supports a book of business with a consultative retention approach, focusing on larger SME WM customers and revenue protection. Occasional in-person visits occur in Plymouth, MI.

The AE collaborates with WM teams to align offerings with client needs, renews contracts, and grows revenue through proactive outreach and service excellence, leveraging CRM tools to track progress.

Qualifications

• High school diploma or GED required.
• 1 year WM experience or 5 years of B2B account management at a proficient level.
• Strong communication and negotiation skills; able to manage a book of business.

Responsibilities

• Serve as the lead point of contact for an assigned book of business and maintain high customer satisfaction.
• Align WM products and services with customer needs and propose compliant solutions.
• Negotiate, update, and renew contracts to maximize profits.
• Resolve customer escalations with the Inside Sales Manager.
• Communicate rates, charges and service strategies clearly and accurately to customers.
• Collaborate with the sales team to identify and grow opportunities in the territory.
• Utilize Salesforce.com and pricing tools for productivity and accuracy.
• Prepare reports and handle general administrative duties as needed.

Skills

B2B Sales

Account Management

Negotiation

Customer Relationships

CRM (Salesforce)

Education

High School Diploma or GED

Tools

Salesforce

Job description

Quick Snapshot

The Account Executive (AE) is an inside sales position that will allow candidates to work from home. However, we would like this person to live in the metro Detroit area for in-person office visits, which happen every Monday in Plymouth, MI. Candidates should be well-versed in business to business (B2B) sales and accustomed to managing a book of business.

Quick Snapshot

The Account Executive (AE) is an inside sales position that will allow candidates to work from home. However, we would like this person to live in the metro Detroit area for in-person office visits, which happen every Monday in Plymouth, MI. Candidates should be well-versed in business to business (B2B) sales and accustomed to managing a book of business.

I. Job Summary

The AE generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals.

II. Essential Duties And Responsibilities

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
• Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
• Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
• Prepare reports as needed and/or handle general administrative duties as appropriate.

III. Qualifications

Required Qualifications

• High School Diploma or GED (accredited)
• 1 year WM experience or 5 years of business-to-business account management at a proficient level

Other Knowledge, Skills Or Abilities Required

• Ability to effectively convert customer cancellation requests
• Ability to build relationships (highly competent)
• Ability to set goals
• Proficient in time management
• Proficient in computer skills
• High impact communication
• Planning and organization
• Ability to negotiate (highly competent)
• Financial acumen

IV. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is: office setting and work from home. Routine use of computers, phones, and copy machines should be expected.

V. Benefits

• Medical
• Dental
• Vision
• Life Insurance and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• and more!
• Our employees also receive Paid Vacation
• Holidays
• Personal Days
• Please note that benefits may vary by site.