Key Accounts Program Manager – Remote (MI/IN)

WM; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) company match

Paid vacation, holidays, and personal休

Job summary

WM is seeking a Program Manager, Key Accounts to cover a large territory in Michigan and northern Indiana. The role is primarily work-from-home with in-territory visits when needed, travel under 10% overnight.

You will focus on account management and retention of existing customers, leveraging prior outside/field sales experience in a B2B setting. The successful candidate will manage large accounts such as school districts and events, delivering high-level customer service and maintaining strong

Qualifications

• Bachelor's degree in Sales, Marketing, Business Administration or related field; or in lieu of degree
• 4 years of relevant work experience
• 2 years of relationship management experience in environmental, waste or related service industry

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicate to and resolve unique customer issues.
• Increase revenue and profitability by retention calls to improve service and profitability.
• Match WM services with customer needs and communicate pricing and strategy.
• Propose customer solutions compliant with local, state, and federal regulations.
• Update and secure customer service agreements.
• Use WM sales productivity software tools.

Skills

Account management

B2B sales

Customer service

Relationship building

Education

Bachelor's degree in Sales/Marketing/Business Administration

High School Diploma + 4 years experience

Job description

WM is seeking a Program Manager, Key Accounts to cover a large territory in Michigan and northern Indiana. The role is primarily work-from-home with in-territory visits when needed, travel under 10% overnight.

You will focus on account management and retention of existing customers, leveraging prior outside/field sales experience in a B2B setting. The successful candidate will manage large accounts such as school districts and events, delivering high-level customer service and maintaining strong