Strategic Key Accounts Program Manager

WM; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

401(k) with company match

Stock purchase plan

Paid vacation, holidays, and personal,

Job summary

WM is seeking a Program Manager, Key Accounts in the Tampa, FL area to deliver high-level service to large accounts such as school districts and major events. You will lead retention efforts, coordinate site visits, audits, and safety concerns while optimizing pricing and service strategies.

Ideal candidates have a Bachelor’s in a related field, plus several years in account management and customer service within environmental or waste services.

Qualifications

• Bachelor’s degree in Sales, Marketing, Business Administration or similar; or equivalent
• High School Diploma or GED with 4 years of relevant work experience; required
• 2 years of relationship management experience in environmental, waste or related services

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits and waste audits; address safety concerns.
• Manage highly transactional accounts and maintain high customer satisfaction.
• Communicate to resolve unique customer issues and propose compliant solutions.

Skills

Relationship management

Customer service

Account management

Bids and proposals

Education

Bachelor's degree in Sales, Marketing, Business Administration or similar

High School Diploma or GED + 4 years experience

Tools

CRM software

Pricing tools

Proposal software

Job description

WM is seeking a Program Manager, Key Accounts in the Tampa, FL area to deliver high-level service to large accounts such as school districts and major events. You will lead retention efforts, coordinate site visits, audits, and safety concerns while optimizing pricing and service strategies.

Ideal candidates have a Bachelor’s in a related field, plus several years in account management and customer service within environmental or waste services.