Hybrid Inside Sales Account Executive - B2B Retention Growth

Waste Management; Plymouth (MI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation, holidays & personalDays

Job summary

Waste Management in Plymouth, MI is seeking an Account Executive to manage a book of business in a hybrid role. You will build strong client relationships, align WM solutions with customer needs, and drive retention and revenue growth through consultative selling.

In-person visits occur Mondays in Plymouth, with work-from-home flexibility. The ideal candidate has B2B sales experience, strong negotiation and time-management skills, and proficiency with CRM tools such as Salesforce.

Qualifications

• High School Diploma or GED required.
• 1 year WM experience or 5 years of B2B account management.

Responsibilities

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
• Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
• Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
• Prepare reports as needed and/or handle general administrative duties as appropriate.

Skills

Client relationships

Negotiation

Time management

B2B sales

Education

High School Diploma or GED (accredited)

Tools

Salesforce.com/CRM

Pricing Tools

Job description

Waste Management in Plymouth, MI is seeking an Account Executive to manage a book of business in a hybrid role. You will build strong client relationships, align WM solutions with customer needs, and drive retention and revenue growth through consultative selling.

In-person visits occur Mondays in Plymouth, with work-from-home flexibility. The ideal candidate has B2B sales experience, strong negotiation and time-management skills, and proficiency with CRM tools such as Salesforce.