Remote Junior Tech Support Engineer SaaS and Enterprise

Everbridge; United States; Remoto; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Everbridge is a global leader in critical event management and is seeking an entry-level technical support specialist to join our team. You will respond to customer requests via tickets, phone, and other channels, and help troubleshoot issues in our SaaS environments.

Ideal candidates have 0-2 years of experience in technical support or customer-facing technology, and familiarity with enterprise software. We value initiative, clear communication, and the ability to learn quickly in a

Competenze

• 0-2 years of experience in technical support or customer-facing technology.
• Experience with SaaS products and enterprise software.

Mansioni

• Respond to customer requests through support tickets, phone calls, and other channels.
• Troubleshoot and reproduce issues using available tools and test environments.

Conoscenze

Tech support experience

SaaS experience

Descrizione del lavoro

Everbridge is a global leader in critical event management and is seeking an entry-level technical support specialist to join our team. You will respond to customer requests via tickets, phone, and other channels, and help troubleshoot issues in our SaaS environments.

Ideal candidates have 0-2 years of experience in technical support or customer-facing technology, and familiarity with enterprise software. We value initiative, clear communication, and the ability to learn quickly in a