Junior Technical Support Engineer (Fully Remote)

Everbridge; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Everbridge is a global leader in critical event management and is seeking an entry-level technical support specialist to join our team. You will respond to customer requests via tickets, phone, and other channels, and help troubleshoot issues in our SaaS environments.

Ideal candidates have 0-2 years of experience in technical support or customer-facing technology, and familiarity with enterprise software. We value initiative, clear communication, and the ability to learn quickly in a

Qualifications

• 0-2 years of experience in technical support or customer-facing technology.
• Experience with SaaS products and enterprise software.

Responsibilities

• Respond to customer requests through support tickets, phone calls, and other channels.
• Troubleshoot and reproduce issues using available tools and test environments.

Skills

Tech support experience

SaaS experience

Job description

• Respond to customer requests through support tickets, phone calls, and other channels.
• Troubleshoot and reproduce issues using available tools and test environments.

What you'll bring:

• 0-2 years of experience in technical support or customer-facing technology.
• Experience with SaaS products and enterprise software.

About Everbridge:

• Global leader in critical event management.
• Empowers organizations to strengthen resilience and keep people safe.

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.