Remote Junior Customer Success Manager - AI-Driven Growth

Process Street, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Social time

Health insurance

Equity

Job summary

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows.

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Qualifications

• Experience directly with customers and solving problems.
• Comfortable in startup/entrepreneurial environments.
• Self-starter who drives toward outcomes.

Responsibilities

• Build trusted relationships with customers and learn how each one works.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and conducting quarterly business reviews.

Skills

Customer success

Relationship building

Communication

Ambiguity tolerance

AI/Automation

Job description

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows.

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.