Remote Job File Coordinator - Restoration Admin

ServiceMaster Clean of Fraser Valley; Austin, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a diligent Job File Coordinator to support customer calls, monitor and audit job files, and prepare preliminary estimates. You’ll collaborate with our internal teams, customers, and insurance partners, ensuring urgency and accuracy in every file.

The role requires 2+ years of admin experience, strong communication, and proficiency with MS Office and Xactimate. Flexible option for some remote work is available, with standard business hours.

Qualifications

• 2+ years of admin or office experience.
• Experience in commercial cleaning/restoration or insurance service is strongly desired.
• Experience with estimating and job file processes is a plus.
• Strong written and verbal communications; professional tone.
• Ability to stay calm during tense situations.
• Excellent organization and attention to detail.
• Self-motivated and goal-oriented.
• Fast-paced, team-oriented office environment.
• MS Office proficiency.
• Ability to learn new software including Xactimate and proprietary systems.
• HS Diploma/GED required; associate or bachelor’s preferred.
• Able to pass Servpro background check and drug screen.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file WIPs and documentation.
• Ensure client requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Maintain internal and external communications.
• Complete and review documentation for final upload and audit.
• Perform job close-out.

Skills

Administrative experience

Written & verbal communication

Organizational skills

Calm under pressure

MS Office proficiency

Xactimate

Proprietary software

Teamwork

Attention to detail

Education

HS Diploma or GED

Associates/Bachelor’s preferred

Tools

Xactimate

Proprietary software

Job description

SERVPRO Team Friermuth is seeking a diligent Job File Coordinator to support customer calls, monitor and audit job files, and prepare preliminary estimates. You’ll collaborate with our internal teams, customers, and insurance partners, ensuring urgency and accuracy in every file.

The role requires 2+ years of admin experience, strong communication, and proficiency with MS Office and Xactimate. Flexible option for some remote work is available, with standard business hours.